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Hiding in Plain Sight: Employee Intelligence


Mature Female Covering Face With Dark Turtleneck by Jacob Lund Photography from NounProject.com


Have you been looking for better ways to scale productivity, streamline the way your employees communicate and cut costs? If so, please read on.


As an entrepreneur, I've had the opportunity to work with some of the world's most successful businesses. And one thing I've noticed is that the most successful companies have one thing in common: a corporate knowledge base nobody uses.


A knowledge base is a collection of information and resources that a company uses to support its operations, from customer service to product development. While a corporate knowledge base can be a powerful tool for driving innovation and growth, it is not without its flaws.


Below are some of those major flaws and how companies can address them to realize greater success by leveraging the vibrant human intelligence that work there every day.


The Flaws

  1. Flaw number one: Knowledge bases quickly become outdated and irrelevant. As companies grow and evolve, their knowledge base needs to keep up with the changing landscape. Unfortunately, many companies fail to update their knowledge base, resulting in outdated information and processes that slows progress and innovation.

  2. Flaw number two: Lack of accessibility. While many companies have invested in creating a comprehensive knowledge base, it's often buried deep within the organization, making it difficult for employees to access and use. The result is duplication of effort, wasted time, and missed opportunities.

  3. A lack of collaboration is a third shortcoming of the corporate knowledge base. Often, knowledge is siloed within departments, preventing the free flow of information across the organization. This leads to missed opportunities for innovation and growth, as well as a lack of alignment and clarity across the organization.

The Fix: Active Knowledge Engagement

Unlocking hidden employee intelligence with Active Knowledge Engagement tools in your company is perhaps one of the most powerful ways to increase efficiency and see immediate cost savings, two things that are critically important in times of economic uncertainty.


And it’s fair to say that the business climate is the definition of uncertain. Companies are under constant pressure to find ways to increase efficiency and reduce costs.


One of the most effective ways to tap into that hidden intelligence is by fostering a culture of continuous learning and collaboration among employees. By engaging employees in knowledge-sharing activities, organizations can tap into a wealth of expertise and ideas that might otherwise remain hidden.


A key benefit of Active Knowledge Engagement is that it helps employees work more efficiently. When employees are encouraged to share their knowledge and expertise with others in the organization, they are more likely to find new and innovative ways to tackle problems and complete tasks. Therefore, they work more efficiently and get more done in less time. Say hello to cost savings and higher productivity!


If employees from different departments work together to share best practices and streamline processes, they may be able to identify opportunities to eliminate unnecessary steps in a workflow or automate certain tasks. Cue reduced costs associated with labor and improved overall efficiency.


While we’re on the subject of reducing costs, who here has hired consultants or contractors, only to find at the end of the engagement that you already knew everything in their three hundred eighty page report, which will be stuffed in a desk drawer and never seen again? Active Knowledge Engagement tools like AskRadar.ai can help organizations save money by reducing the need for those external consultants and contractors. When employees have access to the knowledge and expertise of their colleagues, they can rapidly address complex problems internally, rather than outsourcing the work to expensive external resources.


In addition to increasing efficiency and reducing costs, Active Knowledge Engagement can also create other benefits, such as improved employee morale and job satisfaction. When employees feel that their contributions are valued and that they have opportunities to learn and grow, they are more likely to be engaged and committed to their work.


So how can organizations unlock hidden value through active knowledge engagement? There are a number of strategies that can be used, such as creating cross-functional teams, offering training and development opportunities, and providing incentives for employees to share their knowledge and expertise.


Creating cross-functional teams brings together employees from different departments and areas of expertise, breaking down silos and encouraging collaboration and knowledge-sharing. Additionally, organizations can offer training and development opportunities, such as workshops or online courses, to help employees expand their knowledge and skills.


Finally, organizations can provide incentives for employees to actively engage in knowledge-sharing activities. This may include recognition and rewards for employees who contribute their ideas and expertise, or performance metrics that track the impact of knowledge-sharing initiatives.


Unlocking hidden employee intelligence through Active Knowledge Engagement is one of the most powerful ways for organizations to increase efficiency and reduce costs. By fostering a culture of continuous learning and collaboration, organizations can immediately tap into the knowledge and expertise of their employees and realize significant benefits in terms of productivity, innovation, and cost savings today.


If you’d like to learn more about AskRadar’s Knowledge Engagement services, contact us at Sales@AskRadar.ai.


 

About AskRadar.ai

We believe that people are the key to solving complex problems.


With pinpoint accuracy, Radar connects you with the right expert, right now, to answer complex internal questions, because complex problems don’t get solved with chatbot answers or crowdsourced chaos.


Radar creates intelligent connections through a combination of computational linguistics, A.I. models, and human intelligence. The result is increased productivity and accelerated operational velocity, with drastically reduced interruptions from those Slack attacks and email blasts. And, when a question has been asked more than once, Radar serves up the most recent relevant expert answer, getting rid of fruitless searches for information.


Radar’s Dynamic Brain learns from every interaction, ingesting conversational data, and gets smarter every day.


 

About the author

Nils Bunde is the CEO of AskRadar.ai, an A.I.-powered Enterprise SaaS company. He is a serial entrepreneur, with experience in technology, beverage, healthcare, insurance, and retail.



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